Legal Documentation
Structured legal articles governing the operations and services of FusionMatrixTech, registered at Calle Uría, 13, 33003, Oviedo, Spain.
ARTICLE_INDEX
Privacy Policy
§1.1 Data Controller
The data controller responsible for processing personal data collected through this website is FusionMatrixTech, registered at Calle Uría, 13, 33003, Oviedo, Spain. All data processing activities are conducted in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation).
§1.2 Data Collection
FusionMatrixTech collects personal data solely for the purpose of delivering requested services. This includes name, email address, phone number, company name, and project-related information submitted through the contact form. No special category data is collected without explicit consent.
§1.3 Data Usage
Collected data is used exclusively for: (a) responding to inquiries and delivering requested services, (b) maintaining internal communication records, (c) fulfilling contractual obligations, and (d) complying with applicable legal requirements. Data is not used for automated decision-making or profiling.
§1.4 Data Retention
Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable Spanish and EU legislation. Upon expiration of the retention period, data is securely deleted or anonymized.
§1.5 Data Subject Rights
Under GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure ("right to be forgotten"), restrict processing, data portability, and object to processing. To exercise these rights, contact [email protected].
Terms of Service
§2.1 Service Scope
FusionMatrixTech provides managed IT services, network security monitoring, custom software integrations, cloud infrastructure management, cybersecurity auditing, and related technology consulting services. All services are delivered from Calle Uría, 13, 33003, Oviedo, Spain, unless otherwise agreed in writing.
§2.2 Agreement Formation
A binding agreement is formed upon: (a) submission of a service request via the contact form, (b) receipt of a written quotation from FusionMatrixTech, and (c) written acceptance of the quotation by the client. Verbal agreements are not binding unless confirmed in writing.
§2.3 Payment Terms
All invoices are payable within 14 days of issuance unless otherwise specified. Late payments incur a statutory interest rate of 4% per annum under Spanish commercial law. Services may be suspended for accounts exceeding 30 days past due.
§2.4 Intellectual Property
Upon full payment, all custom-developed deliverables are transferred to the client. FusionMatrixTech retains ownership of pre-existing frameworks, utilities, and methodologies used during service delivery. Third-party licenses remain subject to their original terms.
§2.5 Limitation of Liability
FusionMatrixTech's total aggregate liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim. FusionMatrixTech shall not be liable for indirect, consequential, or incidental damages, including data loss or business interruption.
Refund & Reimbursement Policy
§4.1 Eligibility
Refund requests are evaluated on a case-by-case basis. Clients are eligible for a partial or full refund if: (a) services were not delivered as specified in the written agreement, (b) FusionMatrixTech failed to meet agreed-upon milestones without valid justification, or (c) a cooling-off period of 14 days applies to pre-service deposits under EU consumer protection regulations.
§4.2 Non-Refundable Items
The following are non-refundable: (a) fees for work already completed and delivered, (b) third-party licensing costs incurred on behalf of the client, (c) domain registration or hosting fees paid to external providers, and (d) consulting fees for sessions already conducted.
§4.3 Request Process
Refund requests must be submitted in writing to [email protected] within 30 days of the service delivery date. Requests must include the invoice number, a description of the issue, and supporting evidence. FusionMatrixTech will respond within 5 business days of receipt.
§4.4 Resolution
Approved refunds are processed within 14 business days via the original payment method. If resolution through refund is not possible, FusionMatrixTech may offer service credits, additional deliverables, or corrective work at no additional cost. Disputes shall be subject to the jurisdiction of the courts of Oviedo, Spain.